OUR CARRIER ON COVID DELAYS
Most parcels are arriving on time, but delays may be experienced. Our operations are being affected by very high numbers of COVID-19 cases in the community.
- On any given day hundreds of our team members are in self-isolation.
- Our mail and parcel processing facilities may be affected by temporary closures.
- COVID-19 related airline disruptions mean there are fewer flights available to transport mail and parcels and this may cause longer delivery times
For more information on how COVID is impacting delivery times please visit their website.
******************************************************Our shipping is calculated by our online shipping calculator however there are a few things you need to know when purchasing shipping - depending on your destination you will have the following options, this is a run-down of what they mean:
ECONOMY AIR - This option has NO TRACKING or INSURANCE for loss or damage during transit - please note this when you select it as you will not be covered or be able to track your parcel.
Approx timeline according to the postal services website is 3 to 6 weeks to most destinations.
STANDARD AIR - This is our best value option - it includes TRACKING and INSURANCE for loss or damage during transit.
Approx timeline according to the postal services website is 2 to 3 weeks to most destinations.
EXPRESS - This is a faster option to get to you - TRACKING and INSURANCE are included just like STANDARD but it will arrive a little quicker than standard.
Approx timeline according to the postal services website is around 1 to 2 weeks to most destinations.
COURIER - This is the fastest option to get to you - TRACKING and INSURANCE are included just like STANDARD and EXPRESS but it will arrive a little quicker than standard or express post - this method is subject to availability and if you select it, sometimes we will not be able to send to you this way and will send EXPRESS and refund the additional back to you. Approx timeline according to the postal services website is within a week to most destinations.
AUSTRALIAN LOCAL BUYERS
REGULAR - Your usual Australia Post Regular mail, we are located in Perth, Western Australia so your parcels will take around a week to arrive to you if you are in the eastern side of Australia.
EXPRESS - This is faster than Regular, however its not "overnight" as it would have been in the pre-covid days - we are not in a guaranteed overnight postal zone so it will take around 2 to 3 days according to Aus Post guidelines.
If you have any questions, please feel free to MESSAGE US