FREE WORLDWIDE SHIPPING WHEN YOU SPEND OVER $99



Shipping & Returns

WHEN WILL YOU SHIP MY ITEMS?
All orders ship within 72 hours of payment being received (excludes weekends and public holidays).

You will then receive notification of shipment with full tracking information.
Please allow 5+ business days to receive your order if you are located in Australia or a minimum of 2 weeks if you are located any other country.

Orders may be cancelled if they have not been processed and shipped if there is a stock error - if this happens we will contact you with options on refund or replacement.

Please make sure to provide the correct shipping address, our system will automatically take your address from our webshop and print it on a shipping label.
Shooting Stars Props can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In the event that you have moved or will be moving house, please contact us so we can ensure there is time for your parcel to arrive or ship to an alternative address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Shooting Stars Props will not be held responsible for customs taxes.

HOW DO I TRACK MY ORDER?
Tracking information will be sent to your provided email address when your order ships along with an email from us. 

RETURNS
Customer satisfaction is very important to us. We will always strive to do everything we can to keep you happy. 

Returns will be accepted within 14 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received them in, they must also be in the original packing. We reserve the right to reject any return that does not fit these criterias. Please use a trackable shipping method, as we cannot be responsible for missing incoming deliveries.

If you receive a damaged or faulty item, please contact us within 14 days of delivery for a replacement - we recommend opening your parcel as soon as you receive it to ensure its received as expected. 

Please send all refund/return inquiries to shootingstars.vicky@gmail.com

Here at Shooting Stars we take quality very seriously. Our products are made from only the finest of materials available world wide. If you are unsatisfied in anyway please contact us on our website through our live chat or email us at shootingstars.vicky@gmail.com